FAQs

  • Is the jewelry waterproof?
    Yes. All our products are waterproof and suitable for everyday wear, including sports, showers, and even beach visits.

  • Is the jewelry hypoallergenic?
    Yes. Our products are skin-friendly and contain no materials that cause irritation. No camouflage or green skin.

  • How long does shipping take?
    Our delivery time is generally around 14 business days – sometimes faster, sometimes it takes a little more patience. We'll keep you updated by email! We are working on faster shipping options for the future.

  • Can I return my order?
    Yes, within 14 days. Please ensure the jewelry is unworn and returned in its original packaging. Return shipping costs are your responsibility – thank you for understanding!

  • How does the exchange work?
    You can initiate your exchange easily through our contact form. Select the reason "Exchange" from the dropdown menu, and provide your order number and the desired replacement product. We'll get back to you as soon as possible to confirm if your requested item is available and guide you through the next steps in the exchange process.

  • Is there a warranty?
    Yes – you receive a 1-year warranty on all our jewelry from the date of purchase. Because we stand behind the quality of our pieces, we guarantee the following:

    What's covered:

    • Manufacturing defects (material and workmanship)

    • Shipping damage

    • Unusual material changes not caused by normal wear

    What's not covered:

    • Normal wear and tear (eg, scratches or color fading due to frequent use)

    • Damage caused by misuse, accidents, or chemicals

    • Loss or theft

    How it works:
    You can submit your warranty claim easily through our contact form. Select the reason "Warranty", upload clear images of the damage, and include your order number along with a short description. We'll review everything as soon as possible and get back to you with a solution – NAYA got you!